The hundred-year-old Am Law 100 firm had relied on a long-time vendor for their process serving. While the service provider performed reliably, Perkins Coie sought a solution that offered greater transparency, improved tracking, and the ability for attorneys to access status updates themselves.

“They were very good at what they did, but I just wanted something better,” Antonio Ramos, a paralegal at the firm, remarked, emphasizing his desire for a legal technology solution that provided real-time insights and convenience for his litigation team.

Ramos found Proof’s real-time tracking and role-based access to be game-changing. Attorneys at Perkins Coie can now check the status of serves independently, reducing the need for paralegals to act as go-betweens. This capability empowered lawyers on the team to stay informed, while freeing the support staff to focus on higher-value tasks.

Proof’s seamless integration with existing workflows and its focus on clear communication addressed the firm’s primary pain points.

Whenever a customer service issue arose, Proof’s team stepped in to troubleshoot swiftly, ensuring processes remained smooth and stress-free. “What stood out was how quickly the team helped troubleshoot my issue. They didn’t just fix it—they made sure I felt supported the entire way through,” Antonio Ramos added.

Perkins Coie paralegals and attorneys now save time by using Proof’s reliable platform, which uniquely allows them to chat directly with process servers. And with all data and content related to the serve in one place, there are fewer emails to read, write, and chase down, allowing legal teams to focus on building effective strategies and serving their clients.