Rapid Finance is typically engaged with hundreds of cases at any given time. Before working with Proof, the company’s service provider didn’t provide real-time updates, causing delays in confirming service status. There was often a lot of back and forth as staff tried to figure out where things stood.

This resulted in court deadlines being missed and paralegals wasting time chasing down critical information. Affidavits from the previous provider frequently lacked the necessary details, leading to judges rejecting affidavits.

The paralegal manager valued Proof for the way that it provides visibility into service attempts synchronously; the direct access to process servers in the field to learn about status of the job; skip-tracing, when necessary; and going the extra mile to find alternate addresses of defendants when initial attempt was not successful.

Beyond saving legal assistants’ time, Proof’s technology and network of independent process servers delivered measurable benefits.

Rapid Finance saw fewer rejected affidavits, as Proof’s reports included all required details, and its reliable process servers ensured more timely filings and higher approval rates for service motions.

Internal efficiency improved as legal assistants could scale their workload by uploading multiple jobs at once, get real-time updates directly from process servers, and streamline the filing process without chasing down critical details.