Senior Manager, Account Management

About Proof Technology

We're Proof, a fast-growing services company in the legal tech industry. We’ve built a best-in-class legal services platform that is used by thousands of law firms. Our marketplace platform helps law firms and pro se parties gain access to more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our main services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US, as well as countless pro se parties.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. If you have the curiosity, passion, and collaborative spirit to achieve the fundamental change of an outdated industry, come work with us.

About the Role

As the first front-line manager of Account Management at Proof, you will play a critical role in creating the expansion sales function at Proof. You will play a crucial role in developing and executing strategies to optimize account management processes, nurture relationships, and drive revenue for our clients. A revenue leader, you are comfortable forecasting, managing pipeline, deal strategy, and risk mitigation. As a customer leader, you will study our market, business, competitors, and tech landscape to advocate for solution-driven strategies. A people leader, you will hire and develop a team of quota carrying Account Managers, building process, playbooks, and culture along the way. We have lofty goals in 2024. Everything you do must produce tangible results, so bring your ability to self-motivate, motivate others, stay positive, have fun and win!

Key Responsibilities

Team Management

  • Hire and manage a team of Account Managers of varying skill and experience levels. 
  • Coach, mentor, and guide AMs to success in their KPIs and career paths at Proof.
  • Build account management specific enablement and career paths. 

Revenue Growth 

  • Manage expansion sales pipeline and forecast in a named book of business.
  • Build expansion sales plays that can scale successfully.
  • Cultivate strategies across verticals and customer tiers, from strategic accounts to SMB/scale.
  • Streamline sales processes, develop sales collateral and tools, and implement best practices to enhance efficiency, effectiveness, and scalability.
  • Cultivate and maintain strong relationships with key clients, understanding their needs, challenges, and objectives to deliver tailored solutions and exceed expectations.

Internal Partnership 

  • Liaise with leaders across Proof, both within the Customer Org and outside.
  • Ideate and implement processes for scale.
  • Collaborate with peers on operating procedures that provide role and process clarity. 
  • Act as point of escalation for clients and internal teams.

Preferred Qualifications

  • 2+ years’ proven track record of success as a team leader for a revenue-based Account Management or Customer Success team (revenue-based required)
  • 4+ years as a quota carrying expansion sales, account management, or customer success individual contributor
  • Builder mentality with experience creating playbooks, processes, and operating procedures cross-functionally 
  • Aptitude for building internal relationships 
  • Legal industry and/or start-up experience preferred

Join our team and play a key role in shaping the growth strategy of our product. If you are passionate about driving user acquisition, engagement, and retention, and thrive in a collaborative and innovative environment, we would love to hear from you. Apply now and be part of our journey towards sustained growth and success.

Compensation

  • Salary range base $150,000, OTE $210,000 based on location and experience

Benefits

  • Full time, salary position
  • Medical, dental, vision, disability insurance, and 401k available
  • Remote work position - must reside in US or Canada
  • Phone and Internet monthly stipend
  • Flexible time off and paid holidays
  • Equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Application Deadline

July 17, 2024

 

Apply now
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